Yesterday I ran into a really annoying issue with my Nokia Lumia 920. It left my phone stuck in the boot screen with the NOKIA logo being displayed, in a completely unresponsive state.
This happened when the phone was downloading an update for an application I had installed (Transfer My Data). Moments later, I noticed that my phone became unresponsive. The lock screen was on, and I could not get the device to respond. No touch, no unlock, nothing!
Not knowing what else to do, I just restarted the phone by holding the “power” button. The phone restarted without displaying the common “slide down to power off” message. Then, to my surprise, the phone got stuck in the boot screen where the NOKIA logo is displayed. I waited, waited, and waited some more, and no luck. The phone continued to display the NOKIA logo and nothing more. I was quite mad, and on the verge to smash my phone against the wall. However, I was patient. Took a deep breath and left it there for a few hours.
As you suspect, after a couple of hours, the phone was displaying the same screen. I knew I had to find a way to restart the phone and see if that could fix it. Fortunately, I manage to do a soft reset, and restart the phone, and that did the trick.
To soft reset, or restart your phone, when the traditional “hold power button” doesn’t work, is to press and hold the “volume down” button, and at the same time, press and hold the “power” button.
Hopefully the phone will restart, you will fill the phone quickly vibrating, and then you should get the phone to perform the normal power sequence: NOKIA Logo Screen, then Windows Phone screen, and then your lock screen. Voila, I was able to continue to use my phone without any more issues. All my information, data, and accounts were still there.
I don’t think that the issue occurred because of the app. I believe it was an unhandled exception during the download process that made my phone unresponsive. I didn’t have enough patience to see if I could get it to respond again, so I did the restart immediately, and that made things worst. I was also quite lucky to not get my phone bricked, which is a lot worse and harder to fix.
In any case, it is always handy to know how to soft reset your phone when it is not responding, or if like in my case, it gets stuck in the boot sequence. I really hope this helps you if you run into a similar situation. Feel free to leave your comments about your own issues and possible fixes.